Shipping policy

ORDER PROCESSING TIMES

 

All orders are carefully processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

ESTIMATED SHIPPING TIMES

Shipping times vary depending on destination and carrier processing. Standard estimated delivery timelines range between [5 to 15 business days].

 

Please note: Estimated shipping times are non-binding projections and are not guaranteed. Unexpected carrier delays, weather disruptions, customs processing, or high-volume seasonal periods may affect actual delivery dates.

 

SHIPPING RATES & DUTIES

Shipping charges for your order will be calculated and displayed at checkout. International shipments may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Plushhound.com is not responsible for these charges if they are applied; they are the responsibility of the customer.

 

INCORRECT ADDRESS DISCLAIMER

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

 

LOST OR STOLEN PACKAGES

Plushhound.com is not liable for lost or stolen packages whose tracking indicates delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.